Every Client has the right to raise a ‘Satisfaction Guarantee Claim’ with Legalwiz.in by sending an email to firstname.lastname@example.org specifying their grievances along with details of the service utilised and other order details. On verification of the claim, if there is genuine delay or grievance to the client, then Legalwiz.in shall refund its service fee charged to the client.
Any delay on account of Ministry of Corporate Affairs, Office of Controller General of Patents, Designs and Trademarks, Controller of Certifying Authorities (CCA), Change in Law or Statute, Change in Procedures prescribed by the relevant authorities or agencies or the relevant authority, Natural Disasters, Acts of Nature or Third Party Vendors shall not be considered for a Satisfaction Guarantee Claim, as the same are beyond the control of the Company / Website.
Such refund shall be granted within 30 working days from the settlement of the claim. The refund amount shall be restricted towards the Service Value of Legalwiz.in and will exclude all fees, taxes, charges, challan payments, 3rd Party payments, Vendor Payments etc. that are built into the final price for any service.